Return and Exchange Policy
We want you and your pup to love your HUND Denmark experience — from the fit to the finish.
If something isn’t quite right, you have 30 calendar days from the date of delivery to request an exchange or return.
🌿 Free Unlimited Exchanges – USA Only
We now offer free, unlimited exchanges within the U.S. to help you find the perfect product — no stress, no extra cost.
🔁 How to Start a Return or Exchange
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Click HERE and enter your Order ID and ZIP code.
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Select the item(s) you’d like to return or exchange.
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Follow the prompts to receive your prepaid shipping label.
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Print your label, attach it to the package, and drop it off at any USPS location.
💳 Refund Options
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Store Credit – Get 100% of your item’s value toward your next purchase.
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Refund to Original Payment Method – Available with a 10% restocking fee, which helps cover handling, processing, and support.
Because each of our products is thoughtfully crafted and packed with care, we encourage mindful purchases. Our exchange-first approach ensures you get the item that truly suits your needs.
🌍 International Orders
For customers outside the U.S., shipping costs for returns and exchanges are the responsibility of the customer (to and from our location).
To initiate an international return or exchange, please email us at info@hunddenmark.com.
🧵 Custom Orders
Custom-made items are non-refundable, but we’re happy to help you with an exchange if needed.
Please reach out to info@hunddenmark.com to start your exchange.
📦 Shipping & Delivery Policy (HUND Denmark)
At HUND Denmark, we take great care in ensuring your handcrafted items arrive safely. All orders include tracking details once shipped. Once a carrier such as USPS, UPS, or FedEx marks a package as “Delivered,” it confirms the order was successfully delivered to the address provided at checkout.
Please note that HUND Denmark is not responsible for packages lost, stolen, or missing after confirmed delivery. In these cases, we recommend checking with neighbors, household members, or your local post office for possible misdelivery.
Customers who wish to add signature confirmation or insurance coverage to their shipment may contact us prior to shipping.
While we cannot refund or replace orders once marked delivered, our team is happy to assist you in filing a carrier claim and may, at our discretion, offer a courtesy discount toward a future purchase as a gesture of goodwill.